I’ve had an expression for a number of years that I quote to clients, partners and affiliates as often as appropriate: “Every organization is a sales organization.”(c) This means that no matter what you are part of – your school, your company, your sports team, your scouting group, your religious assembly, your book project or anything else that you have on your plate – if it’s an organization that wants to grow, selling is how that will happen. This expression also means that every activity you undertake can and must relate somehow to your sales and marketing plan – even if it’s a stretch.
Because self-published authors are almost always also self-promoted, self-publicized, and self-sold authors, they must find ways to make a single selling activity work for them in more than one way. This means that they must have a good selling strategy, based on a big-picture view of their market, and they must constantly remind themselves of their “Grand Vision”, or what it is they are trying to achieve.
But when I talk about sales to some clients, they stumble and don’t know where to go with the topic. They don’t consider themselves “sales people”. This is confusing to me, because in fact, many of them are already quite accomplished at selling. They network, they fix things, they clarify, and they communicate. They do so by providing a solution to a clearly-identified problem, and not by pushing something on someone who doesn’t want what they have to offer. That, my friends, is the definition of quality selling.
Just like writing a quality book, quality selling begins in the research. For most of my authors, they are publishing to promote their current business or enterprise, or to raise their professional profile or that of their business. They already know who their audience is and what they want. Or do they?
One of the best all-around selling research techniques that is weirdly overlooked by most people in publishing is the Focus Group. This is fancy talk for “asking people what they think”. It is necessary to perform research by talking to your readers. This is not selling – this is asking. (Which incidentally, is great practice for selling.) By asking questions and stimulating discussion in a group of independent and completely objective people, you are getting the highest quality information that any sales person could ask for: somebody’s real and unbiased opinion.
For one client that I worked with, we did this in a very casual way, by having what we called a “One-Night-Reading-Stand”, where people came by a local coffee joint, and in exchange for a free coffee and a copy of the book, we asked them what they thought. The author was not present, so people were free to speak their mind without worrying about what the author might think. We recorded the entire event as an .mp3 so that I could analyze it later. The author never heard a word of the interview. I made a summary of what needed to be done, and delivered a to-do list to the author later. The participants were never identified publicly, and they ended up being advocates for the product in the market. Everybody left happy, including the author, because he knew what needed to be done to be a success.
This research is what enabled the author to tweak his product and message, and isn’t it funny how he sold out his first printing in 60 days, without having to “sell” anything? Research in this case was performed before the first printing, but this could easily be done at any point in the production process. By networking, fixing, clarifying, and communicating, the author tripled his anticipated sales.
The bottom line: selling more of your self-published books is the same as selling anything. Apply good research, create your own opportunities for publicity (the coffee shop took on the book as a product, and many people stopped to ask us what we were doing that night), network (all the people in the group ended up helping to sell the book – they were selected as “people of influence” for their role in the community that we wanted to target), fix and clarify (the messaging activity that took place that night helped us avoid some less-than-obvious pitfalls and develop clear marketing messages for the book), and communicate (everybody that entered the coffee shop that night left with a bookmark that had a copy of the URL on it, and a handful more to pass on to friends, plus we we turned the focus group into a marketing activity by submitting a press release to the local paper).
Successful self-sold books = a single activity, turned into multiple selling activities.