I’ve spent the last year working with a firm here in the US, doing research and application development related to the use of QR codes for marketing. As a writer, I’m always on the lookout for how everything I encounter relates to information marketing, and I’ve summarized here some points that Authors in particular should find stimulating.

1. You can’t ignore it for much longer.

As tablets and smartphones capable of scanning QR codes expand to fill more than 53% of the mobile market, you have yet another avenue through which to connect to readers. If you have a book going to print in the next few weeks or months, be sure to put a QR code on the cover. If you haven’t yet decided to what you want that code to link, have no fear: just link it to a page on your current domain, such as mybook.com/qr. Then, when your’e ready, place the content at that URL.

2. Elevate your QR content.

In my don’t-call-it-humble opinion, the biggest mistake that seems to be made with QR codes overall is that they are only used to link to existing content that can be found any old way, regardless of whether someone has the code or not. Reward QR users with something extra-special, such as a video message from you that is not directly linked to from any other part of your blog, or a secondary version of your book trailer. Think of it as more than just an easy way to funnel people into what you already have.

3. Realize that most people will look at your stuff on a phone, not necessarily a tablet.

If you link to a video, be sure that it formats for a cell phone appropriately. (YouTube.com can link to an unlisted video and adjust automatically, no matter what viewers use to see it.) If you link to a page on a website, be sure it’s not a gigantic graphic, text formatted as images, etc., that will all look awful on a phone.  Make all text re-flowable, and all images self-adjusting.

4. Don’t have just one code.

Let’s assume that you’ve integrated QR codes as part of your wholistic marketing strategy. That should mean that you have a code on your business card that links to your “About me” page on your blog, and one on your book cover that links directly to information about the book itself, more in the series, extra information about the same vein of content, or perhaps an invitation to receive special extra content, one on your posters advertising book signings might link to an intro to the book, you as an author, and confirmed details about the event itself, with an easy link to put that event into their calendar. Each code can be context-sensitive and detailed.

5. Don’t expect people to buy your book from a QR code.

But do expect them to want to learn more about you, the book, your other titles, etc. If this is the first time they’re hearing about you, be sure you woo them appropriately first. As per #4, one of the codes in your arsenal should lead directly to a buy-it-now page, but be sure to offer more than that up front.

6. Don’t isolate the code.

Be sure that the code is presented in a way that lets the user know what to expect when they scan it – are they going to a contact page about you? Then be sure to tell them that. Are they going to buy tickets to your event? Are they going to see some exclusive content? A video? Be sure to give them a headsup, so that they are not only more interested in scanning, but also not worried about being spammed, getting a virus from a disreputable vendor, etc.

7. Expect more from your scanners.

It might not be a far-off assumption that people who own a smartphone and know enough to use a QR code are in that sweet spot group of consumers: 25-45 year olds with disposable income and a higher education. They might want complex content, that is well thought-out and implemented. Chances are, they will reward those extra efforts you make to entertain and challenge them with more money spent on your stuff. Give more to get more.

8. Don’t link directly to a file download.

Since users might access this from a phone, they are going to hate it if they scan a code only to see a PDF trying to suck up their entire data plan inside 2 minutes. Link to a page first, and give them an option.

9. Include social info on QR landing pages.

Once people scan the code, make it extremely easy for them to share what they’ve discovered, by including “Tweet this” and “Share on Facebook” links on that page.

10. Think in terms of space, not just time.

Mobile users might find it helpful to have a QR code perform an automatic checkin for a location on Yelp or Foursquare. Reward event attendees with a code that will help them earn Foursquare “Swarm” badges and other location or event-specific happenings.

BONUS – 11. Be sure to follow up.

Once someone has scanned your code, it’s easy enough to use any number of systems (afflink) to invite them to sign up for your list or enter their mobile number to keep up to date on future happenings. Not all will take advantage of this, but the 5% that do will be loyal enough to be worth communicating with in future.

Las Vegas is an exciting town for musicians, performers, and artists of all types. But there’s one gap: writers. While there are several large writing groups in the area, I noticed that there doesn’t seem to be much support for eBook creators. So, I started a local group here that will meet a couple of times a month and provide coaching and support.

Why not join us? You can register for the group in general, and specific meetings at: http://www.meetup.com/eBook-Creators-of-Las-Vegas/. I sure hope you’ll come out to a meeting!

(Super secret spoiler: I’ve also got a new audio product on the way that I’ll be sharing with Members of this group first…)

I’ve been saying for some time now that if you don’t start to take video seriously as a major marketing/educational medium, you and your book or other business are toast.

In this article on Biznik.com, Contributor Michael Shuett (who works with a video production company in Washington State) clearly states it yet again. “Being without a professional video will soon be equivalent to not having a website; it will be as necessary as it used to be to have a listing in the Yellow Pages.”

Shuett offers statistics from the Unica State of Marketing 2010 study, which clearly demonstrates that most organizations intend to use video (especially in mobile social media content) this year as part of their marketing strategies. We have known for some time that search results always favour video content over any other content, including text, blog updates, and even audio.

The big obstacle for most of us? We freak out when someone suggests that we should be on camera. I also have a face made for radio, but I still get up there and do video regularly. Consider these options for freaked-out video creators;

• Narrate A Slide Show: This is the least threatening and easiest way to start with video. If you do any sort of speaking or teaching, a good first video exercise might be to take one of your training sessions and simply narrate it while you flip through your slides. This way, only your voice is present, and people will see your presentation, not your face. You can use a variety of tools to create this, including Jing (free) and/or Camtasia (not so free).
• Prioritize Audio Quality: Use a good quality microphone – sound quality is essential. You can get away with crappy lighting and bad photography if people can still hear your message, but if they can’t hear you, they stop watching. A headset is my preference, and seems to get the best results, partly because it’s maintained at a steady distance from my mouth at all times and doesn’t move around. However, I recognize that this can make you look like you’re trying to launch a space shuttle. If you’d prefer a handheld (and there are cases where I prefer a handheld – see a future post about that) you can get away with a surprisingly affordable one. I paid about $160 US for my headset a couple of years ago (here’s a link to something similar – very comfortable, as I wear these a lot) and about $35 for my handheld (including shipping) on eBay. Test everything before you start shooting. (Best tip: be sure the microphone switch is turned to the ‘on’ position. No joke – I’ve done it.)
• Do It Yourself: Although Shuett suggests that video should be professionally-produced or nothing, I must say that I disagree. Video created on-the-fly with a gritty home-grown quality can provoke a better response than professional quality. I mean really, who trusts a script? (You can always tell when it’s a script and someone’s reading from a cue card.) It’s so easy to just sit in front of your webcam and make a fast recording. I’ve even created video while driving. (Safely and legally, I swear.) Homegrown is better than nothing.
• Use YouTube’s Natural SEO Benefits: The overwhelming majority of video viewed on the web these days is still ultimately hosted on YouTube.com. When uploading a video there, you’ll be prompted with a variety of fields, including one specifically for keywords. (Be sure to do your keyword research up front.) Don’t neglect all these other fields – fill them out completely! People don’t necessarily have to find your very own website to discover you. Simply searching YouTube will help them find your video, and this will lead them back to your site, because of course, your URL is clearly present there for them to click on.
• Don’t Edit: After the first few years dealing with editing video, I’m now really a one-take sort of girl. If I mess up seriously, I’ll re-take it, but I hate chopping in second cameras, voiceovers, etc. What a drag, and a delay to posting. I just shoot and post. I will vaguely outline what I want to say verbally before turning on the camera, but I rarely even write it down anymore. If you know your stuff, it comes easily anyway.
• Be Funny: This is synonymous with being real, keeping it loose, etc. Boring = viewers who leave. Funny = believability. If you’re not naturally funny, don’t try to fake it, but keep it friendly at least.

Recently, for the first time, I was recognized in a crowd at a business event, because people had seen me on video. They already trusted me and my company, because they had seen me talk about their subject, and they knew my style. I’ve always said, if a fat chick in her late 30′s isn’t credible these days, who is? It’s the one thing I have going for me. (Along with good teeth.) Find out what you’ve got going for you, and use it on video.

Watch this 2.5 minute video on YouTube.com - but don’t make assumptions until you’ve seen the whole thing.

I admit it – I didn’t see that coming.

If you haven’t heard of @FeliciaDay, you’re missing out on the next Carol Burnett. She’s what I call a next-generation storyteller – and here’s why.

Of course she’s beautiful, hysterically funny, and wickedly clever, but more importantly: she understands what technology will do for her. It’s not what you’ve got, but how you use it.

Day’s Wikipedia entry reads like someone much older than her youthful 30 years. (Like, turned down acceptance to Julliard? Whoa.) A master of a number of art forms, she is an accomplished violinist, opera singer, dancer, screenwriter, actor and scholar. Her real new media fame came in 2007 when she embraced web video for her project “The Guild”, which is a web comedy available for viewing and download on a variety of web video sites, including iTunes.

But, what makes her a “next-gen storyteller”?

Two things: extension and technology. It’s not just that she has a trendy web show based on computer gaming – it’s waaaaay beyond that.

Day makes high quality and often personal connections with her audience, both real and virtual. She regularly mingles with fans at various conferences (such as ComicCon in San Deigo each year) and many live screenings and non-profit events. She understands that the story extends off the screen, however small it may be. Then, she uses all technology mediums available to her to extend this story, including a wide variety of social media outlets, and even a music video (“Do You Wanna Date My Avatar”) in which she sings and dances to a song of her own composition. (To-die-for-funny: $1.99 on iTunes.)

Check out this timeline:
- 2007: releases first season of “The Guild” loosely based on her own experiences as an avid player of online games. The primary outlet is YouTube, and it’s free. Halfway through this year, she grabs a Twitter ID and starts posting.

- 2008: At least partly thanks to exposure from The Guild, Day is cast in a variety of other parts, including the genre-defining “Dr. Horrible’s Sing-Along Blog” (another web comedy).* She even has a guest spot on the TV series House. She also releases Season II of The Guild, and works on another web project with her Guild co-star Sandeep Parikh, Legend of Neil. MSN makes a deal with The Guild to expand releases to XBox Live, MSN video, and Zune, and suddenly, Day is earning money from this venture.

- 2009: The third season of The Guild is released to its’ now rabid fans, and Day herself achieves one of the most coveted social media trophies: the #3 most-followed person on Twitter. (As of now, she’s somewhere around #50.) She also continues to guest star on a variety of mainstream TV shows like Joss Whedon’s Dollhouse.

Just three crappy years, and it appears that she’s so busy doing web video that she no longer has time to pursue work in film, which is much more risky and far less fun.

Day uses all that the web has to offer: iTunes is just the tip of the iceberg, even though for most this would be considered killer bread-and-butter distribution. The deal with MSN is freakin’ brilliant, allowing her to penetrate even deeper into the community that has supported her from the beginning: online gaming. She’s every Gamer’s dream girl.

Like Madeline Kahn and Mae West before her, she plays down her obvious beauty, and writes, directs, acts, and allows her comedic nature to help her story. She is one of those multi-talented women that has been allowed to explore her creativity – and we love her for it. She is still warmly received by her community, and often pokes fun at the roles she’s played, and any possible criticisms of ‘selling out’ (Parikh: “Where’d you get all this money? We make a web series..??!!??”) by making even more content with that community.

I have to admit, my favourite part of this story is the music video. Again, quality rules: the crossover only works because it’s actually a good song. It offers the other cast Members a chance to really strut their stuff along with Day. (Wow – check out Parikh’s backflip, and it turns out Okuda is a fantastic dancer.) Her people love her, and she loves them right back.

Can anyone replicate this recipe? Of course. If you can’t cook, ally yourself with people who can: Felicia allies herself with technology experts (even though, importantly, she has a strong grasp of the technology herself) and with other actors and creatives.

The NG Storyteller never goes it alone, but they boldly blaze the trail for those that support them.

*DHSAB is a creation of the brilliant Joss Whedon, inventor of Buffy the Vampire Slayer (where she has previously guest-starred), Firefly, and a string of other mainstream and web hits.

Don’t spend valuable time creating your viral marketing video until you examine these simple-but-important tips. All of them are FREE, but essential.

If you’ve heard about video marketing, but are unsure how to really hit the streets with it, all that we’re talking about is creating a small video that helps to generate awareness and enthusiasm around your book, ebook, or other product. You can easily create videos yourself, or hire the pros to do it for you. The video is then distributed through social media channels like YouTube (and other video outlets), FaceBook, Twitter, on blogs, etc. The idea is to use the video as an automated sales device, driving buyers back directly to you or your retailers. You can read an earlier article I wrote about this subject by clicking here.

1. Display the URL on every single frame. Any simple video editing software (yes, including Windows Movie Maker) will allow you to do this in one way or another such as a simple band across the bottom of every frame that displays the URL where people can go to purchase the book.

2.Be sure you have a landing page in place before you release the video. It’s no use inviting traffic unless you have a place to drive that traffic. Simply driving traffic to your standard website is not enough – be sure that you create a page or mini-site especially designed to sell your book.

3. Keep it short and sweet. Videos with long, useless intros or dragging scenes that frustrate the viewer are wasted screen time. Chop them out. The entire video should be less than 90 seconds, and 30 seconds is ideal.

4. Include the techy stuff. In the book universe, people need to know stuff like page count, ISBN, distributors, etc. A teeny splash page at the end is enough to convey this clearly. All products have some sort of techy details, like pricing, style and size choices, etc. Be sure to give the basics for interested potential buyers.

5. Take into account multiple audiences. Authors need to direct the video at not just readers, but also booksellers, reviewers, librarians, etc. These may have many of the same needs, but including a few different details to address each of these viewers is important. This can be done carefully without diversifying too much.

6. Use humour. Who wants to watch a boring, dry, video? Unless your video is about the stress of bankruptcy or the death of a loved one, there’s always a way to use a gentle hand with a bit of a smile. Your goal is to keep them watching until the end. (And in the case of death or bankruptcy, the smile comes from the relief you provide.)

7. Don’t neglect the metadata fields. In YouTube (98% of all viral web videos are distributed by YouTube*) there are fields that you can add a description, keywords, and other behind-the-scenes stuff that gets picked up by the search engines. This is what makes the video viral – it gets found when people search. Do your keyword research and get that stuff nailed down before you even start creating the video.

See a future article very soon about keyword research, which should be the first thing you do before you even think about creating your video.

* See this additional article for similar stats and info.

I’m dying to know more about the animation process behind this video from the New Zealand Book Council. “Bringing books to life”, indeed.

Here’s my short video spilling some of the great items I found on the show floor (figuratively, not literally…) at Blog World Expo 2009.

During this evening’s closing keynote speech, there was a running gag about Kevin Pollock selling his badge to people in the crowd. I think in the end he got a nickel for it. So, after the session, I went up to Mr. Kawasaki and offered him $1 for his speaker badge, which he turned around and handed to me with his trademark big smile.

Guy was a fantastic host this evening to an incredible panel. He’s a brilliant business strategist and Author. I think this badge is worth a few bucks to contribute to the #beatcancer Twitter campaign that’s been going on this week at Blog World Expo here in Las Vegas.

What do you think? What should I do with it? Comment or tweet me.

Here’s a clip I took today during this morning’s keynote at BlogWorld, “The Death and Rebirth of Journalism”, with a panel consisting of (from left to right) Joanna Drake Earl (Current TV COO), Don Lemon (CNN News Host), Jay Rosen (Journalism Prof at NYU and Blogger), and Hugh Hewitt (Radio host and lawyer). The panel was moderated by  Brian Solis (Principal of FutureWorks).

In this video, Don Lemon is describing his feelings about social media vs. big media.

I should note that Mr. Lemon took a few major checks against the boards this morning at this panel discussion, and in my personal opinion, while some of them were rather tough, some of them were deserved. There were some heated moments when I turned my head to see if there were any security guards in the room. Being that I was sitting in the very front row, not 10 feet away from these panelists, I admit at times I felt rather uncomfortable, uncertain how far people might exercise their obviously strong feelings.

The essential points from the Blogger community amount to that they find traditional media to be slow, cumbersome, incomplete, and not without a certain amount of unjustified self-assurance that comes across as arrogance. The traditional media claims not to feel threatened by social media, and furthermore, they want to work with social media to form a more “horizontal” system of news gathering and distribution, rather than a “vertical” one. “Let us in the loop,..” they ask. (This particular comment inflamed the Bloggers in the audience, who felt that they were being asked to do the “dirty work” of data-gathering for journalists, rather than being treated like equals.)

Another heated point related to the issue of fact-checking. While it’s true that the gatekeepers of traditional media make judgements about what to report based on what they feel will be of greater interest to their viewers (read=have greated ad-selling potential), they also perform an essential task when reporting on events: fact-checking.

Lemon openly stated that of course the system could not be perfect, and it was simply not possible to fact-check every single bit of information before it makes the airwaves. Bloggers however, want it understood that while there are some “bad apples” who perpetuate misinformation, perhaps maliciously or more often simply out of ignorance, most bloggers consider themselves ethical enough to want only to report that which can be substantiated and which they know to be true and accurate.

The debate will doubtless rage on for decades more, but this was a very interesting event for me to witness. As I said, heated moments, which made for stimulating and thought-provoking conversation for the rest of the day.